YWCA of the Greater Capital Region, Inc., (YWCA-GCR) is dedicated to eliminating racism, empowering women and promoting peace, justice, freedom and dignity for all. Founded in the City of Troy in 1883, YWCA-GCR is one of the area’s largest providers of supportive housing for both homeless single women and women with children. In addition to our economic empowerment, homelessness prevention, food security and supportive programs, every day, YWCA-GCR houses 104 women and 50 children. YWCA-GCR is a local Association of one of the largest multicultural women’s movements in the World; serving more than 25 million women and girls annually world-wide. YWCA has been at the forefront of the most critical social movements for 160 years — from women’s empowerment and civil rights, to affordable housing and pay equity, to violence prevention and health care. In the United States YWCAs collectively serve more than 2.3 million women and girls annually. YWCA-GCR is an Affirmative Action/Equal Opportunity Employer. Committed to Diversity and Inclusion.

HOUSING ADVOCATE (Fulltime) PERMANENT SINGLE ROOM OCCUPANCY (SRO)

YWCA-GCR seeks a dedicated, experienced, skilled and compassionate professional with knowledge of:

Women’s issues
Social and Racial justice
Homelessness and poverty
Provide direct services not limited to-
- Provide support to single women in a Permanent Supportive (SRO) Housing Program (76 Units).
- Set weekly schedule and schedule one-on-ones as needed/required
- Gain residents input, schedule, notify and facilitate monthly floor meetings – record meeting minutes
- Provide Life Skills/Domestic Skills Workshops minimally monthly
- Conduct and or schedule inspections and maintain assigned floors
- Creative and innovative methods to engage women and create and maintain a community
- Maintain files
- Reporting at monthly case conference/team meeting
- Service Linkage / Referrals (knowledgeable of community resources in the Greater Capital Region and collaboration/engagement methods)
- Case management and Service coordination

Additional Responsibilities: Housing Advocate will also assist with the coordination and staffing of weekly community meal (served every Thursday from 6:00pm-7:00pm). Additionally, Housing Advocates supports YWCA-GCR team with Special Events (on-site and off-site). Some travel required or knowledge of public transportation

Qualifications:

High School Diploma or GED with 3 years of experience (highlighted above) or Associates Degree with 1+ years of experience. Bachelor’s Degree (Human Services, Psychology, Social work) with 1 year experience, preferred.
Strong hard (computer literacy and writing skills) and soft (ability to engage with others appropriately), work etiquette skills including but not limited to establishing and maintaining healthy boundaries
Proven experience with successful crisis intervention and conflict resolution/mediation
Ability to work with a diverse population
Effective listening and communication skills
Organized self-starter and ability to work independently and as a team.
Client-Centered Approach / Customer service-oriented, friendly approach in person and on telephone
Understanding of Housing First Model
Embodies YWCA-GCR’s mission – Eliminating Racism; Empowering Women
Proficient at Microsoft Office Suite – Outlook, Word, Excel, HMIS, databases

Benefits: Competitive hourly rate, Health Insurance, Dental, Vision, Capital EAP, short term disability, Life Insurance, YWCA Cash Balance Defined Pension Plan, Paid Time Off/Sick Time, more than 10 paid holidays. A supportive, friendly, compassionate and devoted team. Join one of the largest multicultural women’s movements in the World. YWCA-GCR is an Affirmative Action/Equal Opportunity Employer. Committed to Diversity and Inclusion.

Please send cover letter and resume by e-mail to Bonnie Benson, Director of Housing and Supportive Housing bonnieb@ywca-gcr.org and CC Daquetta Jones, Executive Director daquettaj@ywca-gcr.org or mail to YWCA-GCR, 21 First Street, Troy, NY 12180 ATTN: Bonnie and Daquetta or fax to 274-2572 ATTN: Bonnie and Daquetta.

Title: HOUSING INTAKE COORDINATOR

Team: Director of Housing and Supportive Programs, Housing Program
Coordinator, Apartment Program Coordinator, Employment Training Instructor, Prevention Coordinator and Housing and Supportive Program Administrator

Position: 20 hours per week

Reports to: Director of Housing and Supportive Programs

Requirements: Knowledge of women’s issues, social change, and diversity is critical. Communication skills and ability to work in a team environment are a must. Organizational skills and working knowledge of computers is preferred.

Qualifications:

Associates Degree with courses in Human Services, Women’s Studies, Sociology, Psychology
Minimum two (2) years of experience working in the human services or non-profit sector
Or equivalent combination of education and experience required

Required Skills:

Strong organizational skills
Strong writing skills
Excellent healthy professional boundaries
Excellent communication skills
Effective time management skills
Ease of data assessment
Ability to multi-task in a fast-paced environment
Proficiency in Microsoft Word, PowerPoint, Outlook, Access and Excel
Database experienced required; HMIS preferred
The ability to work as part of a team
Able to work with diverse populations and socio-economic backgrounds
Able to work independently on assigned program tasks

Job Description:

The Housing Intake Coordinator utilizes the person-centered approach to provide prospective residents and program participants information regarding YWCA-GCR Housing Programs, Homeless Prevention Programs and other Community Resources. All staff of YWCA-GCR is expected to support the mission of the organization, work as part of a team and treat all staff members of the association with dignity and respect.

Duties and Responsibilities:

Housing Applications Process
- Manage inquiry, screening, and application process for SRO Housing Program, including:
  - outreach to local shelters and Department of Social Services
  - respond to all initial housing inquiries
  - perform initial eligibility assessment over the phone
  - if qualified, schedule appointment to fill out application and supporting paperwork
- Complete application for housing to determine housing status, immediate needs, current challenges and eligibility for programs
- Maintain the Waiting List
- Manage the outreach, application and reporting process for Section subsidies within YWCA-GCR
- Work with housing program coordinator to plan and implement activities for residents to enhance social skills and build community in SRO Housing Program
- Collaborate with Housing Coordinator to develop and host budgeting workshops for program participants to improve financial literacy and overall stability
Other Responsibilities:
- Uphold YWCA-GCR’s mission, which is dedicated “Eliminating Racism, Empowering Women and Promoting Peace, Justice, Freedom and Dignity for all.”
- Attend YWCA-GCR events and fundraisers – minimally four annually
Programs and Services
- Maintain accurate knowledge base of community resources
- Consistently attend to weekly community meals – Every Thursday
- Collaborate with all YWCA-GCR programs to enhance communications and service/ program delivery
- Connect with JR-RFW, JR-RFS and JR-RFL staff regarding referrals and updates
Management
- Attend team meetings, community meetings and other meetings as assigned
- Participate in regular supervision with Director of Housing and Supportive Programs
- Attend trainings and participate in development activities
- Supervise interns and volunteers as assigned
- Perform other reasonable duties as assigned
- Represent YWCA-GCR in appropriate community groups as assigned
- Report and Record Keeping
- Accurately maintain all required case files and statistical information
- Ensure that all data is entered into HMIS including case notes within 7 days from service provision
- Prepare reports as requested or scheduled
Special Items
- Must be able to work flexible hours

Front Desk Receptionists ( 5 Per Diem positions)

YWCA-GCR Front Desk Team is an integral aspect of the organization. It is the first contact that all persons participating in programs, calling for information or otherwise using the facility have with YWCA-GCR. It is expected that reception and assistance will be provided to all callers, residents or visitors in a courteous and professional manner. Confidentiality and Privacy is expected to be the cornerstone of all behavior, actions and interactions. Compassion, patience, pays close to details, strong writer, knowledgeable of community resources, effective communication and listen skills and positive energy.

Staff of YWCA-GCR is expected to support the mission, work as part of a team and treat all staff, members and participants of the Local YW Association with dignity and respect and encourage and model peace and empowerment. Core Program Focus: Outstanding customer service and confidentiality.

Security & Safety:

Handle emergency situations in accordance with YWCA-GCR protocols.
Remain at the front desk while duty and plan for coverage as needed.
Only YWCA-GCR employees that are on duty are allowed behind the Front Desk area unless otherwise approved.

Other Responsibilities/Requirements:

Collaborate with all YWCA-GCR programs to ensure that effective communication occurs.
Attend Front Desk Team meetings and any other meeting requested by your supervisor.
Attend front desk meetings and participate in development opportunities
Satisfactorily complete all tasks and assignments
Bring all questions, issues, ideas or concerns to the Director of Operations
Must be able to work assigned hours
Expected to be on time
Must brief relieve team member of shifts events and important need to knows
Successful ability to work independent and as a team effectively
Expected to follow all policies and procedures, code of conduct of YWCA-GCR

Telephone Calls:

Manage a busy 4-line telephone system
Direct inquiries to appropriate source
Transfer calls to voice mail and/or convey messages
Know and comply with policies established for incoming calls for residents & staff especially around media, reporters, etc.

Visitors:

Greet each visitor in a professional and welcoming manner. Meet them at the front counter.
Provide information on daily activities, community resources and program contacts as needed.

Requirements:

Excellent verbal and written communication skills are required. Must interact with the public in a helpful and courteous manner. Must be able to respect and maintain the confidentiality, privacy and dignity of the residents and community members in all interactions.

Qualifications:

Applicants must have a high school diploma or Associate Degree with 2 years’ experience
Embodies YWCA-GCR’s mission – Eliminating Racism; Empowering Women
Proficient at Microsoft Office Suite – Outlook, Word, Excel, databases
Computer Literacy and proficient typing skills
Must agree to be fingerprinted

Per diem: As needed Monday – Sunday 8:00am-4:00pm, 4pm-12am and 12am-8am. Rate of pay $11.20 per hour

***Must be able to begin training immediately.

Please send cover letter and resume by e-mail to Ellen Randolph, Director of Operations ellenr@ywca-gcr.org or mail to YWCA-GCR, 21 First Street, Troy, NY 12180 of Fax ATTN: Ellen to 274-2572

YWCA of the Greater Capital Region, Inc.
21 First Street | Troy, NY 12180
T: 518.274.7100 F: 518.274.2572
ywca-gcr.org | facebook.com/ywca.gcr
YWCA-GCR.ORG